Cancellation Policy ​At CatBird Shop, we strive to ensure that our customers are happy with their purchases. We understand that sometimes plans change, and you may need to cancel an order. Please read our cancellation policy below: ​1. How to Cancel an Order ​If you wish to cancel your order, ​2. Cancellation Window ​Before Shipment: You can cancel your order for a full refund at any time before the product has been dispatched or shipped. ​After Shipment: Once an order has been shipped or is out for delivery, it cannot be canceled. In such cases, you may need to follow our Return/Exchange Policy once the item is delivered. ​3. Personalized or Special Orders ​Please note that customized items (e.g., personalized pet collars, custom-built bird cages, or specific aquarium setups) may not be eligible for cancellation once the preparation/manufacturing process has started. ​4. Refunds on Canceled Orders ​If your cancellation is approved, a refund will be processed to your original payment method within [e.g., 5-7] business days. ​For Cash on Delivery (COD) orders, no refund is necessary, but we appreciate early notification so our delivery partners are informed. ​5. Cancellation by CatBird Shop ​We reserve the right to cancel an order under certain circumstances, such as: ​The item is out of stock or discontinued. ​Issues with the delivery address provided. ​Suspected fraudulent transactions. In such cases, we will notify you immediately and provide a full refund. ​6. Contact Us ​For any questions regarding your order status or cancellation, feel free to reach out to us during our business hours.